LUCIDVIDSGROUP.COM - REFUND AND RETURN POLICY

Effective Date: July 29, 2025

This Refund and Return Policy outlines the terms under which refunds may be issued for services

purchased on LucidVidsGroup.com (the "Website"). Please read this policy carefully. By making a

purchase on the Website, you agree to the terms of this policy.

This policy is an integral part of our Terms and Conditions.

1. General Policy: All Sales Are Final

Due to the nature of the services offered on the Website—which include live digital content, instantly

accessible media, and services rendered in real-time by Models—all transactions are considered

final and non-refundable upon purchase.

When you purchase credits or access to a performance, you are paying for a digital service that is

delivered immediately. Unlike physical goods, digital services cannot be "returned." This policy

protects the Models who have allocated their time and performed services, as well as the operational

integrity of the platform.

2. Limited Exceptions for Refund Consideration

While our policy is that all sales are final, we may, at our sole discretion, consider issuing a refund or

site credit under the following specific circumstances:

 2.1. Verifiable Technical Failure of the Platform: If you are unable to view a performance

you paid for due to a documented, widespread technical failure of the Website's streaming

infrastructure or payment system.

o Not Covered: This does not include issues arising from your own hardware,

software, internet connection, or local network configuration.

 2.2. Confirmed Billing Errors: If you are charged an incorrect amount or are double-

charged for the same transaction due to a verifiable error in our payment processing system.

 2.3. Model Non-Performance for a Pre-Paid Private Show: If you have scheduled and

pre-paid for a private one-on-one show and the Model fails to appear for the session entirely

without prior notice or rescheduling.

o Not Covered: This does not apply to dissatisfaction with the content of a

performance that was delivered. It only applies to a complete failure of the Model to

appear for a scheduled, pre-paid session.

3. What Is Not Eligible for a Refund

To be clear, refunds will NOT be issued for any of the following reasons:

 Dissatisfaction with a Model's performance, appearance, or the content of a show.

 Changing your mind after a purchase or after viewing a portion of the content.

 Technical issues on the user's end, including but not limited to poor internet speed, browser

incompatibility, or device malfunction.

 Forgetting to cancel a recurring subscription or membership fee (if applicable).

 Partial use of a purchased credit package or time block.

 Any purchase made by a user who is subsequently banned from the Website for violating our

Terms and Conditions.

 Accidental purchases made from your account. You are responsible for securing your

account credentials.

4. How to Request a Refund Review

If you believe your situation falls under one of the limited exceptions listed in Section 2, you must

contact our support team within 48 hours of the transaction or scheduled event.

To initiate a review, you must:

1. Send an email to [email protected] or use our official support contact form.

2. Include the following information in your request:

o Your username.

o The email address associated with your account.

o The transaction ID number and the date of the purchase.

o A detailed description of the issue.

o Any supporting evidence, such as screenshots of the error message or technical

failure.

Failure to provide this information may result in the denial of your request. All refund requests are

subject to verification by our team. We reserve the right to investigate the claim and make a final

decision.

5. Form of Refund

If a refund is approved at our sole discretion, we reserve the right to issue it in the form of:

 Site Credit: Non-expiring credit applied directly to your LucidVidsGroup.com account for

future use.

 Original Payment Method: A refund issued back to the credit card or payment method used

for the original purchase.

The form of the refund will be determined by the Website on a case-by-case basis. Please allow up

to 7-10 business days for a processed refund to appear on your statement.

6. No Chargebacks

By agreeing to our Terms and Conditions at the time of purchase, you agree that you will first

contact our customer support to resolve any billing disputes or issues as outlined in Section 4.

Initiating a chargeback with your credit card company without first contacting us to resolve the issue

will be considered a breach of our Terms and Conditions. This may result in the immediate and

permanent termination of your account and may subject you to legal action to recover the disputed

amount, including any fees incurred by us as a result of the chargeback.